Diagram from paper: Ayyadurai, V.A. Shiva, Cell Receptors and Customer Service: What Systems Biology Can Teach Service Science, 12th International Research Symposium on Service Excellence in Management, Cornell University, 2011
Two of my passions are the design and development of systems for supporting large-scale organizations e.g. EMAIL, EchoMail, and the other is medicine and biology. My doctoral work at M.I.T. focused on understanding how the cell works towards building a computational system for modeling the whole cell. My work in designing large-scale communication infrastructures for Global 2000 companies afforded me the opportunity to realize how archaic and siloed most organizations are.
Then the "aha" moment hit: are not organizations organisms? Could not the emerging biological principle being unveiled by moderns systems biology yield principles to design large-scale service systems? This led to my producing a concept paper, which was recently published at one of the largest peer-reviewed Service Science Conferences.
Come back soon, and I'll post it and provide your more details.
References
Systems Science Conference
CytoSolve: A Scalable Computational Method for Dynamic Integration of Multiple Molecular Pathway Models
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