Past Events
EU Conference: Artificial Intelligence
How to Increase Banking Business and Open New Dialogue with On-line Customers Address: E-Business Strategies for CRM Realvision Vicenza e NTI UK Italia,
Vicenza, Italy, June 2001
Pre-Conference Lecture, E-Mail2001 @ MIT Conference
Keynote Address: The Pulse of the Industry Becton, Dickinson and Company,
Franklin Lakes, New Jersey, May 2001
Nothing But New Forum at Fidelity Center for Applied Technology
Keynote Address: EMAIL Marketing Strategies Fidelity Center for Applied Technologies,
Boston, MA, April 2001
E-Mail2001@MIT Conference: Intelligent Life
Keynote Address: The Corporate Nervous System
MIT University Park Hotel,
Cambridge, MA, January 2001
Southern India E-Commerce Conference 2000
Keynote Address: EMAIL = E-Commerce
Advertising Club of Madras,
Chennai, India, December 2000
EU Conference: Artificial Intelligence
How to Increase Banking Business and Open New Dialogue with On-line Customers Address: E-Business Strategies for CRM Realvision Vicenza e NTI UK Italia,
Vicenza, Italy, June 2001
Le Potenzialita del Marketing On-line in Italy
Keynote Address: Marketing On-line in Italy: How It Can Be Done
Brodeur Image Time,
Milan, Italy, December 2000
2000 General Motors Dealer Summit
Keynote Address: eCRM - How EMAIL Helps Your Business
Maritz Performance Improvement Company,
Scottsdale, AZ, October 2000
Producing Sales in Call Centers
Keynote Address: Implementing Interactive Web
Institute of International Research,
Washington, D.C., June 2000
Measuring and Managing the Quality of EMAIL Response
Keynote Address: Using Automated Systems to Improve EMAIL Response
InfoCast,
San Francisco, CA, May 2000
JCPenney Internet Day
Keynote Address: EMAIL - The Ultimate Relationship Builder
JCPenney,
Houston, TX, May 2000
Annual Investment Conference for Private Companies
Keynote Address: Electronic Customer Relationship Management
Massachusetts Software and Internet Council,
World Trade Center,
Boston, MA, April 2000
Innovators Breakfast Series
Open Discussion: The eCRM Problem
Massachusetts Institute of Technology,
New York Academy of Sciences,
New York, NY, April 2000
Innovators Breakfast Series
Open Discussion: The Power of EMAIL - Brand Loyalty in Real Time
Massachusetts Institute of Technology
National Press Club,
Washington, D.C., April 2000
American Express, Naples Conference
Keynote Address: Electronic Customer Relationship Management
American Express,
Naples, FL, March 2000
American Express, Bermuda Conference
Keynote Address: Electronic Customer Relationship Management
American Express Delivery Group,
South Hampton, Bermuda, March 2000
Customer EMAIL Management
Keynote Address: Using Automated Systems to Improve EMAIL Response
International Quality & Production Center,
London, England, February 2000
GM e-Wow Speaker Series: Building Customer Relationships Online
Keynote Address: Electronic Customer Relationship Management
General Motors Global Brand Management College,
Detroit, Michigan, February 2000
Innovators Breakfast Series
Open Discussion: Is software That Answers EMAIL Automatically the Future of On-line Marketing?
Massachusetts Institute of Technology,
Cambridge, MA, February 2000
Internet Customer Relationship Management
Keynote Address: Electronic Customer Relationship Management
The Institute for International Research,
San Diego, CA, January 2000
Electronic Commerce World 1999 Conference
Educational Track: E-Mail--The Ultimate Relationship Builder
EC World 2001 Conference,
Orlando, FL, October 1999
Technology Based Customer Care ICM Conference
Keynote Address: EMAIL = E-Commerce
ICM Conferences,
Atlanta, Georgia, February 1999
DISNEY INSTITUTE/ OOPS Conference
Address: Object Oriented Programming, 1998
Other Seminar Leaders: Alan Kay
